Career, Formal learning, Human Resources, SHRM, Uncategorized, Working in People & Culture

Investing in Yourself

L’Oréal says ‘you’re worth it’

Nike says ‘just do it’

And I say ‘what they said’.

 

It’s easy to go through life, be content in your job, hope for something better to work out one day but think ‘it’ll happen in time’. But it’s not that easy. Good things don’t always come to those who wait. Sometimes you need to back yourself – because if you don’t, other won’t either.

This week I spoke as a part of a panel to a fantastic group of university students about transitioning from university to their career of choice. These students had made the admirable decision to invest in themselves, and put in the hard work (and expense) and attain a graduate or post graduate degree.

Formal university education is often what we think of in relation to getting the career we want, but in a competitive employment market, it is never enough. In my years in HR it has never been the letters at the end of an applicants name that have stood out. It’s when I can clearly see how much they’ve prioritised their own learning and development, beyond what is offered in tertiary study or as a part of their employment.

When giving advice to new graduates and people looking to take the next step in their career, my advice is always similar:

  1. Study can be your friend. But consider all options.

    Many hiring managers highly value the right letters from the right school – and without knocking that, I think it’s important to consider your industry, where it’s headed and what your goals are. Want to be seen as an employment law expert? Then a Masters in HR with law as a major might be for you. If you’re not sure and just think it will be easier to land a job with an MBA? Proceed with caution.

  2. Don’t undervalue your professional association.

    I’m a big advocate of professional associations, upon relocating to Australia from New Zealand five years ago AHRI was a magic bag of opportunity and learning. Likewise, over the past 3 years I’ve been a member of SHRM I’ve been exposed to a HUGE amount of learning and professional development. Don’t forget, it’s not just the professional development you may have access to, or the certification you may achieve (both worthy elements though) – but it’s the people who will share with you and help you grow that I think are the most valuable element of a good professional association.

  3. Use social!

    You’re reading a blog right? There are so many better ones out there than this! I’m an (enthusiastic) amateur, I’ve learned so much from people in my field who share freely and offer advice, support – and sometimes even resources. The beauty of the internet? You don’t even have to attend a conference to be able to learn from it and connect with the attendees thanks to Twitter.

  4. Get outside your comfort zone.

    Scared of public speaking? Think you can’t hack a secondment within the operations of your organisation? Afraid to put yourself out there by writing an article on LinkedIn? Just do it. Getting outside of your comfort zone is the perfect way to learn new things, whether you succeed or ‘fail’ (read: learn an important lesson about how to be more effective next time).

  5. Chase brilliant people.

    The times that I’ve learned the most? When I’ve been partnered with great minds on pieces of work – an experienced nonprofit executive, a dynamic CEO, a GM who ran rings around everyone they worked with. Grab hold of roles and opportunities where you are surrounded by people who know their stuff. Because their smarts do rub off!

  6. Most importantly – provide opportunities for others.

    Good things come to those who put their money where their mouths are. Want to take the next step? Provide assistance to someone who needs theirs. My most successful moments can all be traced back to someone else believing in me, offering my advice or an opportunity (and I’ll forever be grateful).

 

 

Facilitator, Formal learning, Training

Learning Event Measurement for Non-L&D Folk

A quick 5 in 5 on why we should be measuring learning events in the workplace!

 

1. Why should I be measuring learning ?

It’s important to measure learning events so you can ensure that your intended outcomes translate into behaviour change or action within the workplace.

Evaluating training, seminars, workshops or events that you have put time into developing is important so you can:

  • Find out if your learning event had the intended outcome
  • If your learners didn’t get the required outcomes from the event, you can find out if there’s anything you need to follow up on (e.g. extra resources, follow up training etc.)
  • Reflect on what went well and could be improved next time to help you embed continuous learning to how you develop your people.

 

2. What do you mean by ‘learning event’?

If you have developed/delivered a training/event/workshop/seminar for staff or volunteers. This might be as simple as a two-hour face to face training session or a series of workshops or experiences that build into a ‘program’.

 

3. What if I think I need more comprehensive measurement?

You might do! If you’re doing a large scale project/change/series of events I would recommend a more detailed approach to measurement than a standard event follow up survey.

For example in some situations it may make sense to test your learner’s knowledge of the topic prior to the learning event/s so you can ask the same questions after and see the impact of your approach.

Alternatively in some situations it may make sense to survey both the learner and their manager to discuss change of behaviour from both perspectives.

A word of warning though – you don’t want to disengage your stakeholders through asking too much of them!

 

4. How do I measure?

You want to be careful that you’re measuring with a purpose – so don’t ask anything of your learners that isn’t going to feed in to constructive analysis afterwards.

Check out this great basic analysis on Kirkpatrick’s four-level evaluation model from Mind Tools.

This PDF of possible training questions is a good start – but it leans towards the old-school ‘happy sheet’ model where impact on, and change to, behaviour isn’t measured.

I recommend choosing a couple of questions around the experience of the learning event and then focusing most of your questions on what impact your learning event had on your main objective. This might be something like ‘increasing amount of time customer service staff spend making potential customers feel welcome in store prior to engaging in sales’, or ‘sharing personal personality testing results to enable constructive conflict to happen within our team’.

Once you’ve defined your primary objective it should be much easier to build a couple of questions around assessing the impact of your learning event on changing behaviour in this space.

 

5. What tools can I use?

Well you can go old school – forms at the end of the session. But for your convenience – as well as some additional analytics tools – I recommend using something like Survey Monkey to send out your survey electronically. It’s free to use and is a great starting point for  gathering data on your learning events.

 

Formal learning, Reflective practice

Reflective Practice

How do you encourage reflection in your work life? Do you actively dedicate time to reflection or is it something you do when you realise you’ve made the same old mistake again?

In learning we know that reflection is the most important part of the process:
“We do not learn from experience… We learn from reflecting on experience” – John Dewey

Despite being someone who is pretty loud and proud of my own love of learning and the amazing things it can do for individuals and groups to help us accomplish great things… I’m surprisingly average about creating time for my own learning reflections.

This blog is one way I’ve tried to develop the habit and I am a bit of a journaler – but these things can quickly become inconvinient, or worse, habits, that have lost their meaning.

Part of my 2016 challenge (and the ‘year of the rocket’) has been to bite the bullet and enrol in my last paper for my Masters of Management. I’m hoping that throwing out that I’m doing this so regularly will help hold me accountable to the amount of work I’m going to have to put in to my research. But also a part of the paper that I really like (go Massey University!) is that 30% of my final mark is determined by a series of reflective journals. I’m interested to see how reintegrating reflective journaling practise in an academic sense impacts on my own process of awareness and learning.

Now I just need to cross my fingers and hope that good reflective practise helps spawn some amazing insights into modern workplace management and organisational development!

Formal learning, Working in People & Culture

It’s February?!

It’s February!! (?) I don’t know how this has happened.

I returned to work last Wednesday after 10 days holidaying in New Zealand, which consisted of visiting family and friends, threatening to kidnap my nephew and bring him to Australia as carry-on luggage. Normal family stuff.

It was wonderful to reset myself – I didn’t take a real break over Christmas/New Year’s and by January 16 my brain was crying out for some holiday time. There was a couple of times that I realised I was near to stabbing an innocent colleague with a fork (and not a particularly sharp one) just because I needed some downtime so bad. (No need to worry, really the worst it would have gotten was a passive-aggressive sulk in my office while I stewed on a transgression like stapling a document in the wrong place, serious stuff.)

I, like many People & Culture people, am really excellent at reminding others they need a break from work. Some reset time with family and friends to give your mind a chance to recalibrate. I, also like most People & Culture people, am terrible at taking my own advice.

This time I did it and while it did take me 3 good days to get my brain back in the game I feel like a whole new person.

As much as it feels like you can just keep going because you love your job (I know the feeling). Don’t. It’s not until you have a real break that you realise how much you needed it.

During my time off I also made some life decisions – I’m going to re-enter the world of studentdom to complete my Masters – I only have one double semester paper to go, but I can’t figure out yet if this is an incredibly silly or brave move on my part when I’m only 4 months into my new role.

But it’s the year of the rocket! And I’m defining it with being kinder to myself (I have two lots of leave booked before July. TWO!) and getting back on the study bus. Clearly I’m not defining it with excellent English (study bus?) – but perhaps 2017 will be the year of expanding my vocabulary.

image

The picture is taken from the Taranaki coast in the North Island of NZ

#humblebrag #proudkiwi